Here's how you can get in touch with us...

1) You can email info@lovemoments.co.uk

2) You can call us on (UK) 01902 424 977

Frequently Asked Questions

How do I search for a product?

Easy to use categories displayed down the left hand side menu allow you to find what you are looking for easily.

Which shipping services do you offer?

We offer free postage on all items to U.K. sent via Royal Mail First Class Standard service. Royal Mail First Class Signed For service is also available, which includes tracking and a signature on delivery. Please be aware that a signature may be required on delivery. If the recipient is not available, a note will be left and your item will be returned to your local sorting office where it can be collected.

International items are dispatched via Royal Mail Airmail Standard, and if you require tracking and a signature on delivery, we also offer Airsure and International Signed For services.

When will I receive my item?

-Estimated delivery time to the U.K via Royal Mail Signed For First Class service is approximately 1-2 working days.

-Estimated delivery time via Airmail to Europe is approximately 5-7 working days.

-Estimated delivery time via Airmail to Rest of World, is approximately 7-10 working days.

-Estimated delivery time for Airsure and International Signed For services is approximately one day earlier than Airmail Standard.

My item has not yet arrived?

If your item has not arrived, please contact us and we will resolve any queries regarding delivery.

Has my order been shipped?

As soon as your order has been dispatched, an email notification will be sent, along with any tracking/delivery details.

How do I return an item?

Upon delivery of your goods, you have 7 days to notify us via email of your cancellation. Please return your item within a further 7 days to: Love Moments, 16 Broad Street, Wolverhampton, West Midlands, WV1 1HP in original condition, (with tags if applicable), in re-saleable condition, via a recorded postage service.

Please include the returns note in the package, this will allow us to process your return promptly.

Please note that consumers are liable for any return postage costs, unless the item is faulty.

Have you received my returned goods?

As soon as we receive your returned goods, we will inform you via email and process your return promptly within 24 hours.  If there are any problems, do not hesitate to contact us.

Do you ship worldwide?

Yes we ship worldwide via Royal Mail Airmail Standard or via Airsure/International signed For services. For a full list of countries and rates see - http://www.lovemoments.co.uk/shop/index.php?act=viewDoc&docId=6

Do you have a newsletter /mailing list?

Please register for an account with us to receive our newsletter featuring exciting promotions, special offers and new products.